Welcome to the online Terms & Conditions for Florist Little Ilford. These terms govern the use of our online flower delivery service for customers in Little Ilford and the surrounding areas. Please read these terms carefully before placing an order. By using our website and our services, you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not proceed with an order.
All flower orders through our website are subject to availability and our acceptance. The order process begins once you select a product and proceed to the online checkout. You must provide accurate details, including recipient’s name, delivery address in Little Ilford or surrounding areas, contact information, and preferred delivery date. Before confirming your order, you will see a summary for your review.
When you place an order, you will receive an initial automated confirmation indicating that we have received your order request. This does not yet mean your order has been accepted. Acceptance occurs when you receive a separate email or communication from us confirming your order and its expected delivery details. We reserve the right to reject or cancel your order at our discretion, including in cases of product unavailability, errors in pricing or description, or payment issues.
All products are subject to availability. Since flowers are seasonal and perishable goods, some varieties or flower colours may occasionally be substituted. We will always aim to maintain the style, theme, and value of your chosen arrangement, and will substitute with items of equal or greater value whenever possible. If a significant change is needed, we may contact you before proceeding. Vase, container, or basket styles may also be substituted if necessary.
We take care to display images, sizes, and descriptions of our products accurately; however, the final arrangement delivered may vary due to local availability and seasonal differences. Orders for delivery outside of Little Ilford to nearby areas are subject to the same terms and possible substitutions.
Delivery is available to Little Ilford and neighbouring areas as specified at checkout. Same-day delivery may be offered for orders placed before our order cut-off time on delivery days. Next-day delivery or future dates may be selected depending on availability. Delivery times are not guaranteed due to the nature of our service, but you may specify preferences in your order notes. We will do our best to accommodate these, but cannot guarantee delivery at a specific time.
If the recipient is unavailable at the stated delivery address, our driver may leave flowers in a secure place, with a neighbour, or return the flowers to the shop and attempt redelivery. In each case, a delivery notice will be left for the recipient. Additional redelivery fees may apply. It remains the customer’s responsibility to ensure delivery information is correct and that someone is available to accept the delivery.
We accept payment through the secure payment methods displayed at checkout. Payment must be authorised and received in full before your order is processed and delivered. All prices include VAT where applicable and are quoted in GBP. Prices exclude delivery fees unless otherwise stated. Any additional charges, such as delivery surcharges to certain postcodes, will be clearly indicated prior to payment.
We take reasonable care to ensure our website is secure, but we cannot be held liable for unauthorised access or third-party misuse. You are responsible for maintaining the security of any passwords or payment accounts used to place orders on our site.
If you wish to cancel an order for online flower delivery in Little Ilford or nearby areas, you must contact us as soon as possible. Due to the perishable and bespoke nature of our products, cancellations can usually only be accepted if your order has not yet been prepared or dispatched for delivery. Cancellations made after this point are unlikely to be possible and no refund will be provided unless required by law.
If your order has not yet reached the preparation stage, a full refund will be issued to your original payment method within a reasonable timeframe. To request a cancellation, you must provide your order reference and delivery details. We reserve the right to deduct any reasonable expenses already incurred in preparing or delivering your order in the event that a cancellation is required.
If you need to amend an order (such as changing the delivery address, recipient details, or card message), please contact us as soon as possible. Amendments can only be guaranteed if received before the order enters the preparation or dispatch process. We will do our best to accommodate your changes but cannot promise amendments for orders already in progress. Additional charges may apply for delivery area changes beyond Little Ilford or for extensive amendments.
Due to the perishable nature of flowers, we only accept returns or offer refunds for orders that are damaged, not as described, or do not meet our quality standards. If you are dissatisfied with an order, please contact us within 24 hours of delivery with photographic evidence and the order reference number. Where appropriate, we will offer a replacement or refund at our discretion. No remedy is available if you fail to notify us within the stated timeframe or if the goods have been handled incorrectly after delivery.
We will not be liable for any indirect, special, or consequential loss or damage arising from the use of our online flower delivery service. Our liability for any loss or damage suffered by you in respect of any order shall be limited to the total price paid for the order by you. We are not responsible for non-delivery or late delivery arising from incorrect or incomplete delivery details provided by you, recipient's absence, or events outside our reasonable control, including but not limited to severe weather or other force majeure events.
We use reasonable care in selecting our suppliers and delivering quality flowers. However, some customers may have allergies to flowers or pollen. It is your responsibility to check recipient allergies before ordering. We disclaim responsibility for any allergic reaction to flowers delivered as part of our service.
Your personal information is collected and processed in accordance with our Privacy Policy. Personal data is only used for the purpose of fulfilling your order and providing updates relating to your purchase. We do not share your data with third parties except where necessary for delivery or as required by law. Please refer to our website Privacy Policy for full details.
All content, trademarks, images, and text featured on our website are owned by, or licensed to, Florist Little Ilford and may not be copied, reproduced, or used for commercial purposes without our prior written consent.
These Terms & Conditions and any disputes arising from or relating to them (including non-contractual disputes) are governed by the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim.
We reserve the right to amend or update these Terms & Conditions at any time, with changes taking effect immediately upon posting to our website. The version published at the time you place your order will apply to your transaction. It is your responsibility to review these terms each time you use our online service.
These Terms & Conditions apply to all customers using our online flower delivery service in Little Ilford and the surrounding areas to which we deliver. If you are unsure whether your address is covered, please check at checkout or contact us before placing your order.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Florist Little Ilford in respect of your use of our online flower delivery service and supersede any previous agreements or understandings.
If you have any questions about these Terms & Conditions or require further information about our online flower delivery in Little Ilford and surrounding areas, please use the customer enquiry form on our website. We are happy to assist with any queries or concerns you may have prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Little Ilford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Little Ilford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
