Florist Little Ilford Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee in Little Ilford

At Florist Little Ilford, we pride ourselves on delivering only the freshest flowers to households and businesses throughout Little Ilford and the surrounding area. As your trusted local florist, we guarantee that every arrangement is crafted with utmost care, ensuring top-quality blooms every single time you order with us.

Damaged-on-Arrival Policy

Your satisfaction is our priority. On the rare occasion your flowers arrive damaged or not up to our usual standard, please contact us as soon as possible and provide photographic evidence of the issue within 24 hours of delivery. This will help us resolve your concern quickly and ensure we can investigate the matter with our delivery team. Your feedback helps us maintain and improve the high standard for which we’re known in Little Ilford.

Freshness Window

All bouquets are arranged fresh on the day of dispatch to ensure long-lasting enjoyment. We guarantee a minimum freshness window of 5 days from delivery, provided our flower care instructions are followed. If your flowers show signs of wilting or significant deterioration within this period (excluding naturally short-lived varieties), please reach out to us promptly so we can put things right.

Refund and Replacement Options

Should your flowers arrive damaged, not meet your expectations within the freshness window, or if there is any mix-up with your order, we offer two convenient options:

• Replacement: We will deliver a fresh replacement bouquet at the earliest opportunity, at no extra cost to you.
• Refund: If preferred or if a replacement is not suitable, we will issue a full or partial refund to your original payment method.

Our team will assess your request and strive to resolve your concern within two working days, ensuring a smooth and satisfying resolution.

Complaints Process

If you have a complaint or any feedback regarding your flower delivery or in-store experience, please let us know as soon as possible. We recommend providing your order number, photographs (where relevant), and full details of the issue. Our customer care team will respond promptly, usually within one business day, and work with you until the matter is resolved to your satisfaction. Every comment is carefully reviewed so we can keep delivering the best to our valued Little Ilford customers.

Why Choose Florist Little Ilford?

As a trusted local florist, our reputation is built on delivering beautiful, fresh flowers and excellent service to families and businesses across Little Ilford. Whether you encounter an issue or simply need advice, you can count on our dedicated team for support every step of the way.

Thank you for choosing Florist Little Ilford. We are here to help, ensuring your flower buying experience is always fresh, dependable, and enjoyable.